1. General Terms and Conditions
These terms and conditions apply to all reservations, bookings and any agreements for accommodation whatsoever entered into by ‘the Guest’ and Hotel Le Friedland. A contract exists between the Guest and Hotel Le Friedland once a booking has been accepted by Hotel Le Friedland; by making a booking, the Guest indicates his/her acceptance of these General Terms and Conditions
2. Amendment of the General Terms and Conditions
These General Terms and Conditions may be amended at any time and without notice. Before making a booking, we recommend consulting the most recent version on our website.
3. General Terms and Conditions and use of our website
The use of our website is subject to the Terms and Conditions explained below. By using this website, the Customer acknowledges that he/she is legally bound by these Terms and Conditions. All discounted rates advertised are limited offers, subject to availability, and may be subject to a minimum number of nights. While every effort has been made to ensure the accuracy of the information presented, Hotel Le Friedland assumes no responsibility for any errors or omissions and reserves the right to make changes to the information and descriptions of the accommodations listed and its products.
Access to the reservation is limited to the exclusive use of individuals or companies, excluding any group of rooms constituted for the same period of stay.
Any request for a group of more than 5 rooms must be made in writing (email) and subject to an estimate and contract (rates and cancellation conditions specific to groups).
4. Use of the website
The website can only be used by people over the age of 18, who are of legal age to enter into binding contracts.
5. Online bookings and third-party websites
Please note that different General Terms and Conditions as well as cancellation policies apply to online reservations made through Booking Agents and other affiliated sites depending on the city, accommodation and rate type selected.
Please take the time to carefully read the apartment/room rate information that is available before you make your online reservation.
6. Payment terms and the credit card payment process
With the exception of the "Non-refundable" Customer, the Customer will be required to pay the balance in full upon departure or arrival using their credit/debit card, and verify with the latest technology that uses chip and PIN.
Upon arrival, the Client will also be required to pay a deposit, either by pre-authorization on their card or by cash payment (see paragraph below on deposits).
The customer opting for our "Non-refundable" rate benefits from our best available prices at the time of booking.
Full payment is required at the time of booking and is definitely non-refundable.
As a security measure, our "Non-refundable" Client and those who have made their reservation through a third party and have paid in full for their stay will also be required to validate a pre-authorization of payment on their credit/debit card and provide a valid form of identification upon arrival.
Hotel Le Friedland accepts all major credit and debit cards.
Hotel Le Friedland does not accept checks.
Hotel Le Friedland reserves the right to validate a prior authorization of payment on credit cards used as a guarantee for reservations corresponding to the amount of the first night of the stay before arrival. Hotel Le Friedland reserves the right to cancel reservations associated with refused or invalid credit cards.
Credit/debit card transactions will be charged at the local exchange rate, Hotel Le Friedland is not responsible for any additional charges that may be applied.
7. Cancellations and no shows
Cancellation of a reservation will only be effective from the date of receipt.
Cancellation conditions are specific to each type of fare and are detailed during the reservation process.
Cancellation must be done by e-mail. A cancellation confirmation will be sent to you. If you do not receive a cancellation confirmation, it is quite possible that we did not receive your cancellation. It is the client's responsibility to ensure that their cancellation request has been received.
Cancellations must be received by noon (local time) one day prior to the scheduled arrival date for all reservations made through a third party partner. Cancellations of reservations made directly on the hotel website are subject to the conditions stated in the reservation.
It is important that you retain the cancellation number sent to you.
If the Client does not show up or attempts to cancel within 24 hours of the scheduled arrival, he/she is considered to be in the "No Show" category and will be charged the full non-refundable amount.
Cancellations are not permitted for the "Non-Refundable" rate, as long as the full amount and any extras have been charged at the time of booking.
If you cancel for any reason, or attempt to change your reservation, or do not show up on the day of arrival, your payment is non-refundable.
The Client agrees that the above cancellation fee is a fair and true estimate of the loss that Hotel Le Friedland would incur for cancellation of a reservation.
8. Bookings made through other channels
Reservations may be made through other sources, including online travel agencies, tour operators or other websites that have different cancellation policies. Please check your confirmation for details.
9. Hotel Le Friedland’s relocation policy
While every reasonable effort has been made by Hotel Le Friedland to ensure that reservations made under this agreement are able to be honored, we reserve the right to relocate any reservation to accommodations of similar size and standard in the locality. The Client acknowledges that Hotel Le Friedland accepts no responsibility for any loss or damage suffered by or caused to the Client following the relocation.
10. Changes to the booking at the request of the Guest
If the Client wishes to modify his/her reservation (for example, change the dates of stay or the requested accommodation), Hotel Le Friedland cannot guarantee that it will be able to do so and declines all responsibility for any loss, damage or additional expenses that may arise in such circumstances.
While changes are not permitted for the non-refundable rate, they are permitted for flexible reservations (subject to availability) if requested no later than 24 hours prior to the scheduled arrival. Additional charges may apply if the accommodation rate for the new nights differs from the previous reservation. All requests for changes must be made in writing.
11. Identification, security deposits for damages and extras - Payment card pre-authorization
You will be asked to provide photo identification upon arrival.
The bedrooms can only accommodate the maximum number of guests indicated in the description, and in accordance with the legislation concerning establishments receiving the public. No additional visitors are allowed. Upon arrival, the guest must provide the hotel with the names of all guests staying with him/her. Unfortunately, the names of any additional visitors cannot be added once the check-in has been completed.
Hotel Le Friedland reserves the right to charge a deposit upon arrival.
A guarantee of 50€ is requested per night and per occupied room in addition to the payment of the stay.
Only one payment may be taken, and only the responsible person will assume responsibility for the conduct of other occupants.
The payment will be used to cover incidental items including, but not limited to, breakage, damage to residence property, cleaning charges due to the room being left in an unacceptably clean condition, and violations of rules such as smoking in the rooms or disturbing other visitors enjoying the hotel.
The deposit may also be used by the management team in the event of additional visitors not authorized to use the hotel and its facilities.
At the end of your stay without incident, the pre-authorization will be released according to the policy applied by your bank. As a general rule, it takes between 3 and 10 working days, however for some banks this period is extended.
The Client should however note that with the prior authorization system, there is no money transfer at the moment, but this will have an impact on the available balance and on the spending threshold authorized with the card, as long as the prior authorization is in progress. Hotel Le Friedland is not responsible for delays related to pre-authorization releases by credit card companies.
In the event of disturbances to other guests, or damage to the hotel, the cost incurred by Hotel Le Friedland will be deducted from the deposit paid, and only the remaining balance will be returned to the Client.
If this cost exceeds the amount of the bond, the Client agrees to compensate Hotel Le Friedland for any damages, additional cleaning costs or other costs and agrees to pay all costs of recovery, including all legal fees, and other expenses.
The Client hereby gives its consent to Hotel Le Friedland to charge to the Client's credit card all reasonable expenses incurred that are not covered by the Deposit.
12. Check-in and check-out requirements - Key return
The Client must comply with the rules imposed by the Hotel Le Friedland at the time of arrival and departure. Unless otherwise agreed, rooms are generally available from 2pm on the day of arrival. In the case of online check-in, the hotel reserves the right to verify the identity documents of each occupant. When paying online, the guest will be required to carry the credit card used in his/her name. The credit card used for payment will be requested by the hotel upon arrival. In the event of a dispute, the hotel reserves the right to request an alternative method of payment or to cancel the reservation.
In order to guarantee an early arrival (before 12:00) it is necessary to pre-register the room from the previous night. In the event of a no-show in such circumstances, then a fee equivalent to two nights will be charged.
Unless otherwise agreed, all rooms must be vacated and keys returned by 12:00 on the day of departure. By prior arrangement, late departures can be considered for the day of departure. Late departures will incur additional charges. An additional night's accommodation will be charged for all departures made after 4pm.
If the Client does not show up for his or her departure formalities before 4:00 p.m. on the day of the scheduled departure and without prior authorization, Hotel Le Friedland reserves the right to remove the Client's personal belongings from the room and declines all responsibility for the loss or possible damage of these belongings.
13. Facilities and services included in the price
All rooms are fully furnished and equipped with appliances such as television, minibar, coffee machine, kettle...
Meals and drinks are not included in our product offer unless mentioned in your reservation.
No objects/appliances may be removed from the room. The list and rates of the objects and services are available at the hotel reception.
All advertised prices include bed linen, towels, access to cable TV and Wifi Internet. The private use of Wifi is subject to French legislation, security and IP address recognition. The user is responsible for the actions committed from his access, even if they were made by a third party.
The advertised price includes the standard hotel service and includes VAT at the current rate. The tourist tax, which is not included and is applicable to all persons aged 18 and over, will be collected by the hotel and indicated on the customer's invoice.
14. Liability for damage to or loss of Guest property
Unless the negligence of Hotel Le Friedland is established by an independent body or a court of law, Hotel Le Friedland will not be held responsible for any injury to any person, loss or damage to the property of any Client or person staying or visiting the rooms and or its facilities in general.
Hotel Le Friedland does not provide insurance for personal effects. Room safe are provided by the hotel and the Client can use them to keep their personal belongings at their own risk. Hotel Le Friedland accepts no responsibility for loss or theft.
We strongly recommend that the Client take out travel and car insurance to protect against such losses.
15. Liability for damage to or loss of property belonging to the hotel
It is the Client's responsibility to take reasonable care of the room and its contents during their stay at the Hotel Le Friedland.
The room and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of your stay, otherwise a charge may be made.
We remind the Client to lock the rooms and close all doors and windows when you leave.
Except in the case of normal wear and tear, you are responsible for any damage to the room or its contents during your stay, which has occurred due to negligence, willful misconduct or irresponsible behavior on your part or the part of the persons occupying the room or their guests. Any damage must be reported immediately to the Management.
16. Use of Hotel Le Friedland and quiet enjoyment of the premises for all visitors
The Client shall not do anything in the accommodation that would violate the Law.
The Client must not create any nuisance to other clients or staff members.
Hotel Le Friedland authorizes the use of its residential complexes only for personal, appropriate and law-abiding use.
Hotel Le Friedland expressly prohibits access to its residential complexes by persons other than those listed on the official reservation document.
Hotel Le Friedland and the Client agree that no right of occupancy arises from the use of the residence.
The Client is not authorized to re-let/sub-let the room to a third party.
The Hotel Le Friedland reserves the right to refuse entry to the hotel and accommodation to a Client if, upon arrival, the management/receptionist reasonably believes that the person is under the influence of alcohol or drugs, that the person is not dressed properly or is behaving in a threatening, abusive or otherwise unacceptable manner.
Hotel Le Friedland applies a strict anti-party policy. Do not exceed the maximum number of people per room and sound levels must not cause a disturbance to other guests. Additional charges will be levied on a Client's account if it is proven that a party has taken place.
Maximum room occupancy is shown on your reservation confirmation.
The Client must comply with all reasonable rules and procedures in effect within the hotel, including, but not limited to, health and safety procedures and requirements, and registration requirements.
If during the course of a stay, Hotel Le Friedland receives serious complaints about the Client or the Client behaves in a manner detrimental to the enjoyment of other clients or their guests or the Client is in violation of the Terms and Conditions, then Hotel Le Friedland reserves the right to terminate the Client's stay without notice and without any obligation to refund any monies.
17. No-smoking and no-candle policy
All rooms at the Hotel Le Friedland are by right Non-Smoking. A fee of 250 € per stay will be charged if you smoke in the room.
The use of candles or open flames in the room is strictly forbidden.
Any act against the detection and security systems and liable to prosecution.
18. Access to the rooms by Management
The Management team and its authorized personnel may enter the rooms at any time for the purpose of inspecting the room, and carrying out repair or maintenance work.
Hotel Le Friedland guarantees to make every reasonable effort to ensure that the accommodation chosen by the Client is properly equipped and of good quality.
In the event of dissatisfaction, the Client must immediately inform Hotel Le Friedland of any complaint, no later than 12 hours after arrival. If Hotel Le Friedland does not comply with its guarantee and does not have the capacity to correct the problem, Hotel Le Friedland will choose at its discretion to provide a replacement room (depending on availability) or a partial refund of the price paid.
The responsibility of the Hotel Le Friedland will in no case exceed the amount paid for the rental period.
20. Child policy
Children under 3 years of age are accommodated free of charge in rooms where a baby bed is available.
Small dogs may stay in the rooms for an extra charge of 15 euros per night.
Guide dogs are permitted in the establishment.
Small dogs may stay in the rooms for an extra charge of 15 euros per night.
Guide dogs are permitted in the establishment.